Effective Date: 12.06.2025
Last Updated: 12.06.2025
1. GENERAL INFORMATION
1.1. The website jeetcity.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-893958. Registered address: Cartago, Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica. The Company operates under license no. 0000002 issued by the Tobique Gaming Commission.
1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.3. If you do not agree to these Terms and Conditions, you must not use our services.
1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.
1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.
1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.
2. ELIGIBILITY AND RESTRICTIONS
2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.
2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction (whichever is higher).
2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.
2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play:
Afghanistan, Belarus, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, Yemen.
Players violating this policy are not entitled to refunds or withdrawals.
2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.
2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached.
2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s license). Deposits and bets are blocked until verification is completed. Failure to comply will result in account closure.
3. GAME AVAILABILITY AND RESTRICTIONS
3.1. Some games may be unavailable in certain countries due to provider restrictions, which may change over time.
3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.
3.3. NetEnt Games
- Absolute Restrictions: NetEnt games are not permitted in: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.
- Blacklisted Territories: NetEnt games are not available in a longer list of countries including Australia, Hong Kong, Iran, Israel, Philippines, etc.
- Branded Game Restrictions: Additional country restrictions apply for specific titles like Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.
3.4. Other Providers
- Play’n GO and Pragmatic: Not available in Sweden.
- Amatic: Restricted in Australia, Austria, Estonia, Greece, USA.
- NYX: Not available in Canada
- Microgaming: Blocked in USA, UK, France, Australia, etc.
4. PAYMENTS AND CURRENCIES
4.1. Accepted fiat and cryptocurrencies include:
EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX.
4.2. Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported.
5. TAXES AND FEES
5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity.
6. GAME RULES
6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarize yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers.
7. DISCLAIMER OF LIABILITIES
7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses or damages incurred through your use of the Website or participation in any games.
7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services (e.g., game providers, payment processors). However, once data is shared, its further processing is governed by those third parties’ own privacy policies. We cannot be held responsible for any misuse or further distribution of your data by such third parties.
7.3. The Company is not responsible for any losses, errors, or interruptions resulting from hardware or software failures on your end, poor Internet connectivity, or other technical issues beyond our control.
7.4. In the rare event that a wager is accepted or a payment is processed in error (due to technical malfunction, human error, or otherwise), we reserve the right to:
a) Cancel all affected wagers and restore funds to their correct state; or
b) Re-settle wagers under the terms that should have applied if the error had not occurred.
7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (because of a technical glitch, paytable error, or other mistake), such amount (including any winnings generated therefrom) remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred.
7.6. Neither the Casino, nor its directors, employees, partners, or service providers:
a) Guarantee that the software or Website is fit for any particular purpose;
b) Guarantee that the Website, its software, or any games will be error-free or uninterrupted;
c) Shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, incidental, or otherwise) arising out of your use of the Website or your participation in any game.
7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs (including reasonable legal fees) arising from or related to:
a) Your use of the Website;
b) Your participation in any game;
c) Any breach by you of these Terms and Conditions.
7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation.
8. USE OF PLAYER ACCOUNT
8.1. Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.
8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active will be forfeited. The Casino may require you to return any funds already withdrawn from the duplicate account.
8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting/selling account access—is strictly prohibited.
8.4. As part of our Know-Your-Customer (KYC) process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests will remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two (2) weeks of your withdrawal request, your account will be locked and your withdrawal will be canceled.
9. ANTI-FRAUD POLICY
9.1. The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include (but are not limited to):
a) Collusion with other players to manipulate game outcomes;
b) Use of automated bots, scripts, or unauthorized software to gain an unfair advantage;
c) Chargebacks or disputes on legitimate deposits;
d) Filing false claims against the Casino;
e) Exploiting software bugs, glitches, or loopholes;
f) Any other deceptive, dishonest, or illicit practices.
9.2. If you are suspected of any fraudulent behavior, we reserve the right, at our sole discretion, to:
a) Terminate or suspend your Player Account;
b) Void any associated winnings and confiscate your balance;
c) Charge you an amount up to your available balance to cover damages or costs incurred by the Casino;
d) Pursue civil or criminal action, including notifying regulatory or law enforcement authorities;
e) Retain or freeze any funds pending an investigation.
9.3. We may require a live phone verification in addition to document checks. If we cannot verify your identity or suspect fraud especially when provided phone numbers are invalid or missing - we may close your account permanently and forfeit any winnings. Failure to pass verification within two (2) weeks of our request will result in account termination and funds confiscation.
9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. “Abusing a promotion” includes, but is not limited to:
a) Placing maximum allowable bets on high-variance games solely to inflate wagering requirements;
b) Reducing stakes after a large win and switching to low-variance games to meet wagering terms;
c) Depositing only to claim bonuses without making any real-money deposits;
d) Maintaining a deposits-to-bonus ratio exceeding 50%;
e) Delaying play until wagering requirements expire or manipulating game rounds (e.g., leaving high bets on the table and returning after requirements are met);
f) Using multiple accounts (including shared IP or device) to claim duplicate welcome offers or free spins;
g) Exploiting any software bug or glitch to extract monetary value.
9.5. To confirm your identity, we may request the following documents in Latin or Cyrillic script:
Government-issued photo ID (passport, driver’s license)
Proof of address (utility bill, bank statement)
Proof of payment method (credit card front/back, e-wallet screenshot)
If you cannot provide documents in the requested scripts, we may require a video verification (showing you holding your ID and stating your name and date). Failure to comply will result in account closure and forfeiture of funds.
9.6. If you discover a software bug, error, or any system incompleteness, you agree to refrain from exploiting it and must report it to us immediately via email. If you fail to notify us and benefit from the issue, you will be liable for full compensation of all related costs and losses incurred by the Casino.
9.7. All deposits must be wagered before any withdrawal of funds connected to these deposits is allowed. Specifically: for most games, the total amount of bets placed must equal at least 3 times the deposit amount, while for table and live games, this requirement increases to 10 times the deposit amount. If multiple deposits are made without gaming activity, the combined total of these deposits must meet the respective wagering requirements before a withdrawal can be processed. Failure to meet these requirements may result in the Casino charging a processing fee for deposits and withdrawals, at its sole discretion. Deposited funds must be used exclusively for gaming purposes.
9.8. The Casino is not a financial institution. Your Player Account will not accrue interest, and we do not offer currency conversion or exchange services (including fiat-crypto exchanges).
9.9. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure. Any player's winnings, whether acquired through gameplay with bonuses or using real funds, may be subject to confiscation in the event that the player fails to provide the required KYC information in its entirety within 40 days from the date of the request
10. DEPOSITING
10.1. www.jeetcity.com supports a variety of deposit options, including Visa and MasterCard (credit/debit), as well as alternative methods (e-wallets, bank transfers, etc.). All Paysafe transactions are processed by Novatrix SRL.
10.2. To learn which payment methods are most convenient in your jurisdiction, please contact our Support Team at [email protected].
10.3. You must deposit funds from a payment account (bank account, card, e-wallet, etc.) registered in your own name. Depositing from anyone else’s account is strictly forbidden. If our security checks reveal a third-party deposit, we will:
- Confiscate any winnings generated from that deposit;
- Return the original deposit to its rightful owner;
- Decline liability for any funds lost as a result.
10.4. Minimum and Maximum Deposit Amounts
The minimum deposit is €20 (or equivalent).
The maximum deposit varies by payment method; the precise limit will be displayed when you select your chosen option.
10.5. Due to the decentralized nature of cryptocurrencies, we cannot impose upper deposit limits on CoinsPaid (crypto) transactions. If you wish to enforce self-imposed limits, please choose a non-crypto payment method.
10.6. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your www.jeetcity.com account.
10.7. If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. www.jeetcity.com will not compensate you for any losses caused by unsupported or declined deposit attempts.
11. WITHDRAWAL POLICY
11.1. The minimal amount for withdrawal is EUR 50 / USD 50 / CAD 75 / AUD 75 / NZD 75 / NOK 500 / USDT 50 / BTC 0.000422 / ETH 0.0114 / LTC 0.409 / BNB 0.0478 / USDC 50 / DOG 194 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
11.2. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
11.3. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
11.4. The Casino reserves the right to request verification documents before being able to process your withdrawal (ID, payment systems, utility bills еtc), in line with standard KYC (Know Your Customer) procedures, even if similar or other documentation has previously been provided by you.
11.5. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
11.6. All Bank Transfer payouts are in principle processed within three (3) banking days. Please keep in mind that you will be able to request a Bank Transfer EUR/CAD/AUD/NZD/NOK payout.
11.7. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16 / USD 16 / CAD 24 / AUD 24 / NZD 24 / NOK 160 / USDT 16 / BTC 0.00013504 / ETH 0.003648 / LTC 0.13088 / BNB 0.015296 / USDC 16 / DOG 62.08.
11.8. The maximum withdrawal amount processed to a player is €5,000 / $5,000 / $7,500 / A$7,500 / NZ$7,500 / 50,000 NOK / 50,000 INR / USDT 5000 / BTC 0.0422 / ETH 1.14 / LTC 40.9 / BNB 4.78 / USDC 5000 / DOG 19400 per day, €10,000 / $10,000 / $15000 / A$15000 / NZ15000 / 100000 NOK / 100000 INR / USDT 10000 / BTC 0.0844 / ETH 2.28 / LTC 81.8 / BNB 9.56 / USDC 10000 / DOG 38800 per week and €20,000 / $20,000 / $30,000 / A$30,000 / NZ$30,000 / 200,000 NOK / 2000,000 INR / USDT 20000 / BTC 0.1688 / ETH 4.56 / LTC 163.6 / BNB 19.12 / USDC 20000 / DOG 77600 per month, unless otherwise specified in the Terms Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
11.9. All progressive jackpot wins will be paid in full.
11.10. Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
11.11. In order to be able to create withdrawal requests your phone number should be verified. You can verify it in your Profile.
If you have any questions regarding phone number verification you can always contact our support team by sending us a request via [email protected].
11.12. The actual transaction times may vary for the different payout methods. Depending on choosed payment system and its workload, the process of the funds transfer can take up to 5 business days. From our side, our payment department process all withdrawals within 48 hours.
12. DORMANT ACCOUNTS
12.1. An Account is deemed “inactive” if there has been no login or gameplay for 12 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €20 (or currency equivalent), deducted from your remaining balance. If your balance is less than €20, we will deduct the entire balance instead.
12.2. We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.
13. EXPIRY PERIOD
You agree that any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one (1) year from the date the claim or cause of action arose. Claims filed after this period will be deemed waived and forever barred.
14. REFUND POLICY
14.1. Requests for refund of a legitimate transaction must be submitted within 24 hours of the transaction.If you allege that someone else accessed your Account, you have 30 calendar days from the date you first became aware of the unauthorized access.
14.2. If you funded your Account using a credit card, we reserve the right to process your withdrawal request (up to the total net amount deposited) as a refund back to that same credit card. Any excess beyond the deposited amount will be paid via an alternative method.
14.3. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions occur prior to issuing any refund.
14.4. If any credit card deposits or withdrawals are deemed high-risk (for security or legal reasons) by our payment processors or by www.jeetcity.com, we will refund all associated transactions back to the originating credit card and report the incident to relevant authorities and parties.
14.5. You are responsible for all fees incurred during the refund process.
14.6. Contact our support team at [email protected] to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested)
A photograph (or scan) of your valid photo ID.
A photo or screenshot of your payment method (credit card front/back, e-wallet screenshot).
A photo or screenshot verifying your current address.
We may also request a phone call (to the number on file) as part of our KYC procedure. Withdrawals and refunds will remain on hold until your Account is fully verified. If we cannot contact you by email or phone within 2 weeks of your request, your Account will be locked for failure to complete KYC. Any player's winnings, whether acquired through gameplay with bonuses or using real funds, may be subject to confiscation in the event that the player fails to provide the required KYC information in its entirety within 2 weeks from the date of the request.
All refund payouts are typically processed within 5–7 banking days from approval.
15. COMPLAINTS
15.1. Handling and Escalation
Your complaints are initially handled by our Support Team. If they cannot resolve your issue immediately, it will be escalated within the Casino’s organizational structure. We will keep you reasonably informed of the status of your complaint.
15.2. Account Holder Only
We only accept complaints initiated by the Account Holder. You may not assign, transfer, or delegate your right to file a complaint to any third party. Complaints presented by anyone other than the original Account Holder will be dismissed.
15.3. Server Log Authority
In any dispute regarding game results, the Casino’s server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server’s record prevails. You agree that these records are the ultimate authority for resolving any dispute about your game play or results.
15.4. Communication
We will contact you regarding your dispute using the contact details provided in your Account.
15.5. Alternative Dispute Resolution (ADR)
If you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter to an independent ADR body. We cooperate withEGIS, which operates under the regulations of the Tobique Gaming Commission. To submit a dispute toEGIS, email[email protected].
16. NON-TRANSFERABILITY
You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from participation in Games without the express written consent of www.jeetcity.com. This nontransferability clause prohibits any transfer, encumbrance, pledge, or gifting of:
Player Accounts;
Balances, deposits, or winnings;
Wagering rights or game outcomes;
Any ancillary rights, whether legal, commercial, or otherwise.
Any attempt to transfer or collateralize these rights in violation of this clause is void.
17. ARBITRATION
All disputes between you and the Casino whether arising under these Terms and Conditions, additional agreements, or any related activities shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside of this arbitration process.
18. KYC and ACCOUNT VERIFICATION
18.1. By registering and using the Website, you authorize www.jeetcity.com to conduct identity and contact information checks at our discretion, or as required by regulatory authorities, to verify your eligibility and compliance (“Verification”).
18.2. Only Account Holders (natural persons) may play for real money. To register, you must provide:
a) Date of birth + valid ID proving you are ≥ 18 years old (or the legal age in your jurisdiction).
b) Identification documents:
- Copy of government-issued photo ID (passport, driver’s license, national ID).
- Copy of another ID (if requested).
- Proof of current address (utility bill, bank statement).
c) Your full legal name.
d) Your complete residential address.
e) A valid email address.
We may request additional information or documentation (e.g., proof of payment method) to verify your identity. Your Account may remain suspended until all requested information is received and verified.
18.3 If we determine you were underage while using our gambling services, or if you provided false/inaccurate/misleading information during registration, we will:
- Immediately close your Account;
- Void all transactions and bets placed during the period you were underage;
- Refund any genuine deposits (subject to our policies);
- Confiscate any winnings earned while underage;
- Require you to reimburse the Casino for any withdrawn funds;
- Take any additional actions at our sole discretion, including legal measures, if deemed necessary.
18.4. If you fail to provide the requested documentation or if the documentation is invalid (e.g., expired ID, mismatched name/address), we may suspend or close your Account, and any funds in your balance will be forfeited.